What have we delivered?
A mobile banking application, one of the highest rated at Google Play and Appstore in Finland.
Created for a group of cooperative banks and insurers, the POP Pankki app identifies users using the TUPAS protocol (the Finnish Online Bank Identification Strong Customer Authentication platform). It has also passed the Finnish F-secure security audit. The app communicates with external APIs to complete banking operations (payments, accounts management, savings accounts, loans), servicing insurance (generating quotes, purchasing policies, paying premiums) and external services (e.g. selling investment funds).
The application not only provides functionalities for the bank's customers but has also created an entirely new channel for cross-selling. In the year the application was launched, the number of POP Pankki clients in the insurance area increased by nearly 20%.
Our solution was one of the foundations of the digital transformation at POP Pankki. After its implementation and completion of other transformation processes, in 2019 the bank achieved the best results in its history, recording a profit increase of 126% and enjoying the highest customer satisfaction in the Scandinavian countries (EPSI Rating 2019).